PROTRADE HUB SDN. BHD. provides free standard shipping for gaming accessories, adapters, USB hubs, card readers and other products delivered within Malaysia.
Shipping Destination
Orders are delivered to valid addresses located within Malaysia only.
We do not provide international shipping. Orders containing an overseas delivery address cannot be processed under our current delivery arrangements.
Delivery Charges
Customers are not required to pay a standard shipping fee for deliveries within Malaysia.
Free shipping applies to ordinary delivery arrangements. Additional costs resulting from special customer requests, repeated delivery attempts or incorrect address information may be handled separately where applicable.
Delivery Within Seven Days
Orders are generally expected to be delivered within 7 days after payment, product availability and customer details have been confirmed.
The estimated period includes the preparation, packing and delivery of the order. Although we aim to meet this timeframe, delays may occur because of:
Public holidays and non-working days.
High order or courier volumes.
Severe weather and transportation disruptions.
Remote or restricted delivery locations.
Incorrect or incomplete customer information.
Courier service interruptions.
Circumstances beyond the reasonable control of the Company.
No Overnight Delivery
PROTRADE HUB SDN. BHD. does not provide overnight, same-day or guaranteed next-day delivery.
Customers who require a product for a particular date should place their order early. A request for urgent delivery does not guarantee that the parcel will arrive earlier than the standard timeframe.
Customer Information
Customers are responsible for providing:
Recipient’s complete name.
Valid Malaysian delivery address.
Correct postcode, city and state.
Active contact number.
Any necessary delivery instructions.
The Company will not be responsible for delays or failed delivery attempts caused by incorrect, incomplete or outdated information supplied by the customer.
Any correction should be requested promptly by emailing protrade_hub@outlook.com. Address changes may not be possible after a parcel has been dispatched.
Packaging of Electronic Products
Electronic accessories are packed with reasonable care to reduce the risk of damage during delivery. Customers should open the package carefully to avoid damaging cables, connectors, adapters or other included parts.
Upon delivery, customers should record a clear and continuous unboxing video showing:
The unopened parcel.
Shipping label.
External and internal packaging.
Products and accessories received.
Any visible damage to the parcel or item.
This evidence may be required if the customer later reports an incorrect, damaged or defective product.
Delivery Tracking
Tracking information may be provided once the parcel is transferred to the courier. Courier updates may not appear immediately and are subject to the courier’s systems and operations.
Any estimated date shown in the tracking information should be treated as a delivery estimate rather than a guaranteed appointment.
Failed or Unclaimed Deliveries
Delivery may be unsuccessful if:
The recipient is unavailable.
The courier cannot contact the customer.
The delivery address is inaccurate.
Access to the location is restricted.
The customer does not collect a parcel held by the courier.
An undelivered parcel may be held by the courier or returned to the Company. Further arrangements may be required before another delivery attempt can be made.
Delayed Delivery Enquiries
If an order exceeds the delivery timeline stated in this Policy, customers should contact PROTRADE HUB SDN. BHD., Registration No. 202501047797 (1649205-V) at protrade_hub@outlook.com and provide the relevant order number.